Privacy Policy — 777cw

This Privacy Policy (the "Policy") sets out the basis on which 777cw (referred to herein as "777cw", "we", "us" or "our") collects, processes, stores and protects personal data belonging to individuals who access or use the 777cw website, platform, mobile interface and associated services (collectively the "Platform").

We are committed to handling personal data responsibly and in accordance with applicable data protection principles. This Policy is designed to be transparent, readable and genuinely informative — not a document designed to obscure how your data is used.

By accessing or using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein, to the extent that consent is the applicable legal basis for a given processing activity. Where consent is relied upon, you may withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.

The following terms carry the meanings set out below throughout this Policy:

777cw collects only the Personal Data that is necessary for the purposes described in this Policy. The categories of Personal Data we may collect include:

Identity & Contact Data:

• Full name as it appears on official documentation
• Date of birth
• Email address
• Mobile telephone number (for account security and verification)
• Residential address
• Nationality and country of residence

KYC & Verification Data:

• Government-issued photo identification (e.g., Pakistani CNIC, passport, driving licence)
• Proof of address documentation (e.g., utility bill, bank statement)
• Source of funds documentation where compliance requirements trigger enhanced due diligence
• Payment method verification materials (e.g., masked card images, mobile wallet screenshots)

Financial Data:

• Deposit and withdrawal transaction records
• Payment method type and reference identifiers
• Account balance history and wagering activity
• Currency denomination (including PKR where applicable)

Technical & Usage Data:

• IP address and approximate geographic location derived from IP
• Device type, operating system and browser information
• Session timestamps, page views and navigation paths on the Platform
• Login history and access logs

Communications Data:

• Live chat and support ticket transcripts
• Email correspondence with our support team
• Voluntary survey or feedback responses

We collect Personal Data through the following channels:

1. Direct submission: When you register an account, complete KYC procedures, make a deposit or withdrawal, contact our support team or respond to a survey.
2. Automated collection: When you browse the Platform, our systems automatically collect technical and usage data via cookies, server logs and similar technologies.
3. Third-party payment processors: When you make a deposit or withdrawal, our payment processing partners may share transaction confirmation data with us. The data shared is limited to what is necessary to confirm and process the transaction.
4. Identity verification services: During KYC procedures, we may use third-party identity verification services that process document data on our behalf under strict data processing agreements.
5. Fraud and compliance screening: We may receive alerts or flags from compliance and fraud-detection services where your activity patterns match known risk indicators.

We process your Personal Data on one or more of the following legal bases, depending on the nature of the processing activity:

777cw uses your Personal Data for the following purposes:

• Account management: Creating, maintaining and securing your registered account, including login authentication, two-factor authentication and session management.
• Transaction processing: Processing deposits, withdrawals and account balance adjustments, including liaison with payment processors.
• KYC & compliance: Verifying your identity, age and address to comply with applicable regulatory and AML requirements and to prevent underage access.
• Platform security: Detecting, investigating and preventing fraud, cheating, money laundering, unauthorised access and other prohibited conduct.
• Customer support: Responding to queries, resolving account issues and managing complaints submitted via live chat, email or other support channels.
• Responsible gambling: Monitoring account behaviour to identify potential indicators of problem gambling and to implement responsible gambling tools where requested or triggered.
• Platform improvement: Analysing usage data in aggregate form to improve Platform performance, user experience and product offerings.
• Marketing communications: Sending promotional offers, bonus notifications and platform updates where you have opted in to receive such communications. You may unsubscribe at any time.
• Legal compliance: Meeting reporting and record-keeping obligations under applicable licensing, tax and financial compliance requirements.

777cw does not sell your Personal Data. We may share your data only in the following controlled and necessary circumstances:

• Payment processors: We share transaction reference data with payment processing partners strictly to facilitate deposit and withdrawal operations. Data shared is limited to what is technically necessary.
• Identity verification providers: KYC document data may be processed by third-party identity verification services operating under contractual data processing agreements with 777cw.
• Fraud and AML screening services: Transaction and behavioural data may be passed to compliance screening services where required to satisfy AML obligations.
• Platform infrastructure providers: Cloud hosting, database and content delivery providers that store or process data on our behalf under binding data processor agreements.
• Customer support platforms: Live chat and ticketing system providers that process support communications on our behalf.
• Legal and regulatory authorities: Where we are legally required to disclose Personal Data to law enforcement, regulators or courts under applicable law, we will do so. We will not disclose more data than is legally required.
• Business transfers: In the event of a merger, acquisition or sale of assets, Personal Data may be transferred as part of that transaction. Affected users will be notified in advance where practicable.

We retain Personal Data only for as long as is necessary for the purposes for which it was collected, or as required by applicable legal and compliance obligations. The following general retention principles apply:

On expiry of the applicable retention period, Personal Data is securely deleted or anonymised such that it can no longer be attributed to an identifiable individual.

777cw uses cookies and similar tracking technologies to enable essential Platform functions, analyse usage patterns and, where you have consented, to personalise your experience and deliver relevant content.

The cookies we use fall into the following categories:

You can manage your cookie preferences through your browser settings. Note that disabling strictly necessary cookies may prevent parts of the Platform from functioning correctly. You may also update your consent preferences through your account settings at any time.

Subject to applicable law, you have the following rights in relation to your Personal Data held by 777cw. You may exercise any of these rights by contacting our support team:

To exercise any of the above rights, contact our support team via live chat or email. We will acknowledge your request within 72 hours and aim to provide a substantive response within 30 calendar days. Complex requests may take up to an additional 60 days, in which case we will notify you of the extension.

777cw implements technical and organisational security measures proportionate to the risks associated with the Personal Data we process. These measures include:

• Encryption in transit: All data transmitted between your browser or device and our servers is protected using 256-bit SSL/TLS encryption.
• Encryption at rest: Sensitive data, including KYC documents and financial records, is stored using encryption at the database and storage layer.
• Access controls: Access to Personal Data is restricted to staff with a legitimate operational need. Access rights are reviewed regularly and revoked when no longer required.
• Two-factor authentication: Available and recommended for all user accounts. 2FA adds a second layer of identity confirmation beyond the account password.
• Regular security assessments: We conduct periodic reviews of our security infrastructure, including vulnerability assessments and access log analysis.
• Data breach response: In the event of a data breach affecting your Personal Data in a way that poses a risk to your rights and freedoms, we will notify you and relevant authorities in accordance with applicable legal requirements.

While we take robust measures to protect your Personal Data, no internet-based service can guarantee absolute security. You also play a role in keeping your account secure — by using a strong, unique password, enabling 2FA and not sharing your credentials with anyone.

The 777cw Platform is strictly for adults aged 18 years and over, or the higher minimum age required by the operator's licence jurisdiction or applicable local law. We do not knowingly collect Personal Data from minors.

If we become aware that Personal Data has been collected from a person under the applicable minimum age, we will take immediate steps to delete that data and close the associated account. Any funds deposited by an underage user will be returned to the source payment method and all wagering activity will be voided.

If you believe a minor has registered on our Platform or provided us with their Personal Data, please contact our support team immediately so that we can investigate and act without delay.

As an internationally operated platform, Personal Data collected from users in Pakistan and other locations may be transferred to, stored in and processed in countries other than your country of residence, including the jurisdiction in which the operator's servers and licensee are located.

Where such international transfers occur, we ensure that appropriate safeguards are in place to protect your Personal Data in accordance with the standards described in this Policy. These safeguards may include contractual data protection clauses, technical security measures and data minimisation requirements imposed on processing partners.

By using the Platform, you acknowledge that your Personal Data may be processed outside Pakistan and in jurisdictions that may have different data protection frameworks to those applicable in Pakistan.

777cw reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law or platform operations. When material changes are made, we will update the effective date at the top of this document and, where practicable, provide notice via the Platform or by email to your registered address.

We encourage you to review this Policy periodically. Continued use of the Platform following publication of an updated Policy constitutes your acknowledgement of the revised terms. If you do not agree with changes to this Policy, you may request account closure and deletion of your data in accordance with applicable retention obligations.

For any privacy-related queries, data subject access requests or concerns about how your Personal Data is handled, please contact the 777cw support team:

• Live Chat: Available 24/7 directly on the Platform — the fastest route for urgent privacy matters.
• Email: [email protected] (displayed as plain text — not a clickable link)
• Response Time: We aim to acknowledge all privacy requests within 72 hours and respond substantively within 30 calendar days.
• Support Language: English; Urdu assistance is available on request for Pakistani users.
• Users served across: Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar.

For complaints that remain unresolved following direct contact with our support team, you may have the right to escalate to the relevant supervisory authority in the jurisdiction in which the operator is licensed. Details of the applicable authority are available on request from our support team.